FAQ's
General Questions
What services does Smooth Movers Services Inc. provide?
We offer professional residential and commercial moving services, including loading, unloading, packing, unpacking, and transportation. We also provide furniture delivery and assembly services.
Do you offer both local and long-distance moving services?
Currently, we provide local moving services within Ontario Canada. If you need long-distance moving, contact us for custom solutions.
How long does it typically take to complete a move with Smooth Movers Services Inc.?
The time it takes to complete a move depends on the size of the move, distance, and services required. We can provide an estimated timeline during the booking process.
How far in advance should I book my move?
We recommend booking at least 2–4 days in advance, especially during peak moving seasons (spring and summer). However, we also offer last-minute moving services based on availability.
Pricing & Payment
How do you determine moving costs?
Our pricing depends on factors such as the size of the move, distance, number of movers needed, and additional services like packing or furniture assembly. Contact us for a free moving quote.
Do you offer flat-rate or hourly pricing?
We offer both hourly and flat-rate pricing depending on your moving needs. Get in touch to find the best option for your budget.
What payment methods do you accept?
We accept cash, debit, credit cards, and e-transfers for your convenience.
Moving Process
Do you provide packing services and supplies?
Yes! We offer professional packing services and can provide moving boxes, packing tape, bubble wrap, and other materials.
Can I pack my own belongings?
Yes, you can pack your own items. However, for fragile or valuable items, we recommend professional packing to ensure safe transportation.
How do you protect my furniture during the move?
We use moving blankets, stretch wrap, and professional techniques to protect your furniture from scratches and damage.
Do you offer furniture disassembly and reassembly?
Yes! We provide furniture disassembly and reassembly services for beds, tables, and other large items to make moving easier.
Moving Day Questions
Do I need to be present during the move?
Yes, we recommend that you or a representative be present to oversee the move and provide instructions to our movers.
What happens if my belongings get damaged during the move?
We take great care in handling your items, but in the rare event of damage, we have insurance coverage and a claims process to resolve any issues.
Can I change my moving date after booking?
Yes, but we recommend notifying us at least 48 hours in advance to reschedule without additional fees.
Specialty & Additional Services
Do you move pianos, safes, or specialty items?
Yes! We have the experience and equipment to move pianos, safes, and other heavy or delicate items.
Do you offer junk removal services?
Yes, we provide junk removal and disposal services for unwanted items after your move.
Can you help with office or commercial moves?
Absolutely! We specialize in commercial and office relocations, ensuring minimal disruption to your business operations.
Contact & Booking
How do I get a quote for my move?
You can request a free quote by visiting Smoothmovers.ca, calling or Text us at +1 (437) 855-8844 , or emailing us at info@smoothmvers.ca
What are your business hours?
We are available 7 days a week from 07:00 AM to 10:00 PM to serve you better.
What is the best time of year to move in Ontario Canada?
The best time to move is usually between March and October when the weather is milder. However, we provide safe and reliable moves year-round, including winter months – and offer discounted rates during off-peak seasons.
How far in advance should I book a moving company?
We recommend booking your move at least 2-4 weeks in advance, especially during peak season. For last-minute or emergency moves, Smooth Movers Services Inc. is ready to help – just call +1 (437) 855-8844 or email info@smoothmvers.ca for fast service.
Additional Concerns
What items are prohibited from being transported by moving companies?
Certain items cannot be moved due to safety and legal restrictions. These typically include hazardous materials such as flammable liquids, explosives, and corrosive substances. It’s advisable to consult with your moving coordinator for a comprehensive list of non-allowable items.
Can I stay in my home while the movers are working?
Yes, you can remain at home during the move — many clients prefer to be available to answer questions or give directions. However, we recommend keeping clear walkways and limiting distractions to ensure safety and efficiency for everyone involved.
What if the elevator or parking isn’t available on move day?
If access to an elevator or parking is restricted, please let us know in advance. This allows our team to bring the right equipment and plan accordingly. In Ontario Canada, some buildings require elevator bookings – we’re happy to help guide you through the process.
How does your team handle delicate or valuable items?
We use padded blankets, shrink wrap, and custom packaging for fragile or high-value items. Each mover is trained to handle everything from glassware to electronics with extra care. If you have heirlooms or special items, let us know so we can label and pack them accordingly.
Can you move during bad weather or snow in Ontario Canada?
Absolutely. We’re used to Ontario Canada winters and come prepared with non-slip ramps, waterproof wraps, and careful handling protocols. Snow or cold won’t stop your move – safety and protection are our top priorities, no matter the forecast.
Do you offer quick moves for last-minute bookings?
Yes, we specialize in emergency and last-minute moves. Whether you’re facing an urgent situation or just forgot to schedule early, Smooth Movers Services is ready to assist – often with same-day or next-day availability within Ontario Canada and surrounding areas.
